Refund And Return policy

 Thank you for shopping with Thaddeus Gear! We strive to ensure that you are satisfied with your purchase. However, if you are not completely satisfied, please review our refunds and returns policy below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused and in its original packaging.
• You must initiate the return process within [14 days] of receiving your order.
• The item must be accompanied by a proof of purchase, such as your order confirmation or receipt.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [email protected] to request a return authorization.
2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
3. Receive Instructions: Once your return request is approved, you will receive instructions on how to return the item.

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the item received was defective or incorrect.
• 4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:

• Cash on Delivery Orders: Since we do not process electronic payments, refunds will be issued as only COD (cash on delivery).
• 5. Non-Returnable Items

The following items cannot be returned:

• Any item that has been used or is not in its original condition.
• Items purchased during a sale or promotional event.

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.

7. Contact Us

If you have any questions about our refunds and returns policy or need assistance, please contact us [email protected].